Technical Support

Xena Networks offers complimentary technical support throughout the lifetime of all of our products. To verify that the product works properly, to help with product operation, and basic assistance for the use of the specified capabilities, at no extra cost, upon request.

For technical inquiries covering product operation, application problems, software and hardware issues, and for scheduling online web training sessions, please email us at support@xenanetworks.com

A technical support inquiry will bring your issue to the attention of the appropriate support engineer. We guarantee a technical contact response time of 48 hours or less for all customers.

Support Portal

Visit the Xena Support Portal to submit your support request.

Documentation

For user’s manuals, scripting specifications, getting started manuals, and FAQ, see Documentation

Software downloads

For software downloads for upgrading your Xena testers with the latest SW release, see Software Download

Application notes

For application notes covering various technical topics ,see Application Notes

Training Videos

Xena provides a collection of training videos to provide customers and prospects with a overview and basic understanding of the Xena solutions, as well as tips and tricks for using the Xena products, see Training Videos