Technical support for Xena Networks products
Xena offers free technical support for the lifetime of our products. This includes verifying the product works properly, helping with product operation, and basic assistance on how to use specific capabilities. Please see our support resources below:
- If you are based in the US, please contact: [email protected]
- Customers located outside the US, should contact: [email protected].
Support Portal (via ZenDesk)
- Visit the Xena Support Portal to submit your support request.
- After you have contacted Xena Support (either directly via email or via our ZenDesk Support Port) you may be asked to complete this RMA form so we can ship the unit back to Xena Networks for analysis and repairs.
- See the latest versions of our User Manuals
- Download the latest SW release for upgrading your Xena testers: see Software Download
- For Application Notes covering various technical topics, click the third tab on this page: Application Notes
- Xena offers training videos that provide an overview of our solutions, plus useful tips and tricks: see Training Videos.
- To schedule an online training session, please contact [email protected]