Request Merchandise Authorization (RMA) Request

RMA Request Form

  • You must contact Xena Support before submitting this form:
  • Don't have a ZenDesk ticket number? Please contact [email protected]
  • Customer Info (you)

  • This is a unique HW number which should be printed on a sticker on the test module, or the back of the chassis. Below this form are images that show the physical locations of serial numbers on Xena hardware products.

Serial Number Locations

The serial number’s location varies slightly on the 1GE and 10GE test modules. They are however always located on top of the module.