Xena Business Terms

Warranty Terms

Teledyne LeCroy Xena A/S (Xena) warrants Xena hardware and software (Products) purchased by customer as follows:

1.  HARDWARE WARRANTY

• What Is Covered: Any material defects which are traceable to original material and workmanship of Xena chassis and test module hardware (Hardware).
• For How Long: 36 months from the original ship date of the Hardware
• What We Will Do: Xena will repair or replace defective Hardware, in accordance with this warranty
• What Customer Must Do: For replacement or repair of defective Hardware during the 36- Month warranty period, customer is required to obtain a Return of Material Authorization (RMA) number by contacting Xena Support via support portal with the following information: customer name, address, and telephone number, model number of Hardware; serial numbers of Hardware (chassis serial number is located on rear panel, test module serial numbers are located on either the top or bottom edge of the PCB), and a detailed problem description.
• Hardware Warranty: Repairs or replacement may require return of the Hardware in accordance with the following instructions: All returned Hardware should preferably be shipped in their original packaging. Units packaged incorrectly may be damaged in shipping, which will invalidate this warranty with respect to such units, and may cause customer to incur a corresponding repair or replacement Xena will make commercially reasonable efforts to repair or replace and return the Hardware, with all shipping paid by Xena, within fifteen (15) business days after receipt. If returned Hardware is determined by Xena not to be defective, customer shall be responsible, at Xena’s discretion, for all related costs incurred by Xena, including shipping.

2.   SOFTWARE WARRANTY

• What is Covered: All Xena software (Software) is warranted to execute and install properly from the Software media provided.
• For How Long: 36-Months from the original ship date of the software media
• What We Will Do: Xena will repair or replace defective Software media, in accordance with this

What Customer Must Do: For replacement of defective Software media during the 36- Month warranty period, customer must contact by Xena Support via support portal with the following information: customer name, address, telephone number, and problem

3.  ACCESS TO SOFTWARE

During the warranty period, the customer has free access to download and use the latest Software for their Xena Product.

4.  WARRANTY EXCLUSION

The Warranty does not extend to any Products that have been subject to misuse, neglect, abuse, improper storage, accident, alteration, or that have not been properly maintained, or have been serviced or modified by any third party.

Extended Warranty Value Pack

Xena offers an extended warranty on hardware and software beyond the Warranty Value Pack to ensure continued warranty privileges at Customer’s option. This Xena Extended Warranty Value Pack is available to Customers for additional one-year terms and renewable annually (Extended Warranty Value Pack).

EXTENDED WARRANTY

Xena will extend the Warranty Value Pack beyond the initial warranty period, for a fee. Under this extended warranty, Xena will repair or replace defective Xena Hardware and provide a Software warranty, under the same terms and conditions as during the initial Warranty Value Pack. Extended warranty coverage can be purchased for individual components of Xena Product. Please contact your Xena sales representative for pricing. Last updated: June 2024

Xena Product Lifecycle Policy

Purpose

Over time products reach their end of the product lifecycle. There can be many reasons for this: changes in market demand, limitations in existing technology, technological innovation, or a product is replaced with newer products with improved capabilities.

While this is a natural part of a product’s lifecycle, Xena recognizes that this can impact customers who use our products. The Xena Product Lifecycle Policy describes the timelines and important milestones until a product reaches End-of-Life (EoL), giving customers the opportunity to migrate to alternative solutions in a timely manner.

Scope

Xena Product Lifecycle Policy applies to hardware, software and services, including subscriptions, as well as offers that combine any of these.

Product Lifecycle Milestones:

These are the important milestones in the Xena product lifecycle:

First Customer Shipment (FCS) date: Date when the first product or product revision is shipped to a customer.

End of Sale (EoS) date: Seller can decide to discontinue products as described in https://xenanetworks.com/business-terms/#gtc. EoS date is the date when a specific product or revision of a product is discontinued.

End of Life (EoL) date: EoL date is when a product or product revision is no longer guaranteed support on software versions. When a product or products revision reaches EoL date, Xena does not offer new software, warranty or support for them. New software releases may not be compatible with EoL products or product revisions. EoL date is minimum 3 years from EoS date on hardware and 3 years from current date on Software.

The diagram below illustrates the important milestones in the Xena Product Lifecycle policy:

Xena EoS & EoL Product Hardware List

Below you can see the status of serial number ranges and corresponding End-of-Sale (EoS) and End-of-Life (EoL)-dates for Xena hardware.

Please note that EoS and EoL dates ONLY refer to the serial number range of a specific module and NEVER to a sales part number in general.

VALKYRIE

VANTAGE

VANTAGE CHASSIS

VULCAN

Please note that Vulcan licenses will be available for Vulcan systems until EoL date.

SAFIRE

Please note that Safire licenses will be available for Safire systems until EoL date.

How to identify the serial number range on Xena modules:

The serial number range on Xena modules is identified as the last two digits in the serial number, for instance serial number 609710 will belong to serial number range xxx10.

You can find the serial numbers of your modules in XenaManager by first selecting a module on the left and viewing the Module Properties on the right, as shown below:

In XenaManager 89 and later releases you also have the option to generate a system inventory file as shown below:

You can identify the serial number in the generated System Inventory file as shown below:

EoS & EoL XenaBay Chassis list:

Below is the status of XenaBay chassis based on the chassis type with corresponding End-of-Sale (EoS) and End-of-Life (EoL) dates.

Please note that EoS and EoL dates ONLY refer to the chassis type and NEVER to a sales part number.

EoS & EoL XenaCompact list:

Below is the status of XenaCompact chassis based on the chassis type with corresponding End-of-Sale (EoS) and End-of-Life (EoL) dates.

Please note that EoS and EoL dates ONLY refer to the chassis type and NEVER to a sales part number.

Identifying chassis model:

The chassis model is identified in the Main Chassis Configuration tab. You can identify the chassis type in the Chassis Model field as shown below. In this case the Chassis model is FC20. (FC20 is NOT EoS/EoL!):

As shown in the section for modules the generated system inventory file can also be used to identify the chassis model. You can identify the chassis model in the generated System Inventory file as shown below:

Last updated 5 June 2024