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Privacy Statement - Xena Networks

1. Introduction

Xena Networks ApS processes personal data as part of our business – mainly from potential customers submitting forms on our website. We recognize our responsibility to be compliant with the legal regulations, such as the GDPR. The following explains how and why we store and process customer data, and what your rights are in regards to that.

Clarification of terms and roles:

In this privacy statement, we refer to “you,” who is the “data subject.” We refer to companies that process your personal data on our behalf as “data processors.” We, Xena Networks, are the “data controller,” which means we are responsible for making sure the data we process is protected.

 

2. Personal data we collect

By personal data, we refer to any information that can identify a natural person. We may only process common personal data, such as name, business function, business address, telephone number, email address and other personal data.

Additionally, we may also process technical data, such as IP address, IP organization, your page visits, browser type, geographic location and other data. Such data is considered common personal data under applicable law. We use different technical services to do so, such as Cookies. You can find more about how we use cookies in our Cookie Declaration.

We do not process any sensitive personal data at Xena.

 

3. How and why we use your personal data

3.1 Purposes

Personal data which you supply to us may be used for a number of purposes, including:

  • allowing us to run, maintain and develop our business,
  • allowing  us to do support cases, e.g. when you contact our service desk,
  • informing you about new software releases,
  • performing Marketing and Sales analysis,
  • conducting direct marketing,
  • contacting you to identify business opportunities,
  • conducting Marketing activity, such as sending you our newsletter. You have the option to opt-in and out of different subscription lists here,
  • allowing us to conduct marketing campaigns including but not limited to email and phone.

3.2 Storage location

Data Processors

Data Processor Data center location
Microsoft Azure Ireland, Netherlands
Microsoft Dynamics 365 See Azure servers
Microsoft Office 365 Ireland, Netherlands, Finland, Austria
NAV See Azure servers
Power BI See Azure servers
ClickDimensions See Azure servers
Zendesk https://help.zendesk.com/hc/en-us/articles/229490288-Regional-Data-Hosting-Policy

 

Business Units and Partners

We may share your data with our business units in the United States, China and India.

We may also share your data with our sales partners all around the world. For example, when you become a lead in our CRM system, we may transfer the lead to our partner in your country, so they can contact you. That partner then becomes the controller of the data.

Depending on where you are located, you can find a list of all our partners here:

United States, Canada and South American countries:

https://xenanetworks.com/buy/xena-partners-in-the-americas/

Europe, Middle East and Africa:

https://xenanetworks.com/buy/xena-partners-in-europe-middle-east-and-africa/

Asia and the Pacific:

https://xenanetworks.com/buy/xena-asia-pacific-partners/

Should your personal data be provided to us via a partner or customer, we shall assume that he has informed you of our Privacy Statement.

 

3.3 Storage Retention Period

We store personal data for as long as it is necessary and legally permitted. After that storage period, or if you ask us to delete your personal data at any point of time, we will erase all personal data.

 

4. How you can access and control your personal data

Here we list some of the rights you have in regards to your personal we use. You can manage your subscription management settings here.

Right to access. You can at any time contact us to find out whether or not we are processing your personal data. If we do so, we will inform you what categories of personal data this concerns, the purpose of processing, the retention period of the data we store, why we store it for that period, and to whom your personal data is disclosed.

Right to be forgotten. You have the right to have all your personal data erased from our systems if requested, unless we have a legitimate ground to not erase the data.

We may not immediately be able to erase all residual copies from our servers and backup systems after the active data has been erased. Such copies will however be erased as soon as reasonably possible.

Right to withdraw consent. You can at any time withdraw the consent you have given to us, by contacting us over the contact details listed below.

Right to rectification. You have the right to correct or complete your personal data we store.

Right to data portability. You have the right to receive all you data in a way, that you can transmit those data to a third party.

 

5. Cookie Policy

To find out more about how we use cookies please see: https://xenanetworks.com/cookie-declaration/

 

6. Updates to this privacy statement and notifications

We may update this Privacy Statement at any time if required to reflect personal data protection laws or changes in our practices of processing your personal data, or other factors.

 

If we make any substantial changes, we will inform you of this by reasonable means.

This Privacy Statement is dated March 1, 2018 and can be found on our website: xenanetworks.com/privacy-statement

 

7. Contact us

Please contact us if you have any questions:

 

Xena Networks ApS

(Global HQ, Europe)

Lottenborghus

Lottenborgvej 26 2A,

2800 Lyngby

Denmark

VAT#: DK 30615956

Phone: +45 7020 0823

Email: [email protected]