Request Product Training

Free product training is an important part of Xena’s Value Pack (see opposite). We also provide  extensive technical documentation such as “how-to” guides, reference manuals and tips and tricks in our Knowledge Base.

To arrange a free online training session, simply submit the form below and we will contact you to arrange the practical details.

Xena Training Request Form

  • Important information shared before any type of introduction to the Xena product
  • Preferred Day & Time

    Please indicate when you would like the training session.
  • Date Format: MM slash DD slash YYYY
  • :
  • Training Content

  • Select which Xena product(s) you want training for:
  • Please describe what you want help with e.g. is it basic use of the product, a specific test scenario, or some type of scripting/automation. The móre you can tell us, the better we can meet your needs.
  • This field is for validation purposes and should be left unchanged.

Xena Value Pack

The Xena Value Pack – which is included with every Valkyrie, Chimera, Vulcan and Vantage solution we sell – is a key reason why Xena is the price/performance leader in Ethernet traffic generation and analysis solutions.


3 years’ free SW Upgrades:
For 36 months after you receive a test solution from Xena, you are welcome to download the latest version of the relevant SW for that product. Once that period expires you can extend the period by paying a small percentage of the current list price. Request a quote directly from your local sales partner or contact [email protected].


3 years’ free HW Warranty:
We cover the cost of fixing hardware problems for 3 years after purchase. If you encounter a HW issue, start by contacting [email protected] for assistance. If it is necessary to RMA the tester, we will guide you through the process.


Free Technical Support:
Xena offers free online/email support for the lifetime of the product. If you can’t find the answer in our online technical documentation simply send a mail to [email protected] or visit our main support page.


Free Product Training:
We strive to make user-friendly solutions but we’d be the first to admit that testing Ethernet devices and services requires a level of technical proficiency. If you are a new Xena customer, or an experienced user who wants help with a new test scenario, you are always welcome to request an online product training session. Simply submit the form on the left and we’ll quickly be in touch to arrange the details.